Shipping policy
Here's your complete shipping policy:
Shipping Policy
At Proto The Bike Shop, we aim to deliver your order as quickly and safely as possible.
Processing Time All orders are processed within 1 business day of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day.
Delivery Timeframe Once dispatched, orders are delivered within 2-3 working days. Please note that delivery times are estimated and may vary during peak periods, bad weather, or due to courier delays outside of our control.
Shipping Costs Shipping costs are calculated at checkout based on your order and delivery location. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery status directly with the courier.
Failed Deliveries If a delivery attempt is unsuccessful, the courier will leave a notification card with instructions on how to rearrange delivery or collect your parcel. Proto The Bike Shop is not responsible for delays caused by failed delivery attempts due to incorrect address details provided at checkout.
Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery at protoleathers@gmail.com with your order number and clear photographs of the damage. We will resolve the issue as quickly as possible.
International shipping:
We ship internationally with delivery typically taking 5-7 working days. Shipping costs are calculated at checkout based on your destination. Please note that customs duties, import taxes, or fees may apply and are the sole responsibility of the customer. We recommend using the tracking number provided in your dispatch confirmation email to monitor your delivery.
